Return policy

PLEASE NOTE THAT WE DO NOT OFFER FREE RETURNS. RETURN SHIPPING CHARGES APPLY.

Return

Is it possible to return my order?

Yes, this is possible. If you are not satisfied with the items you ordered, you have the option to return them within 30 days of receipt. In this case, the order must meet the following conditions:

1. The order must still contain all appropriate parts and components, and the products must be returned in their original packaging.
2. Normal handling of the product is permitted. Damage caused by careless handling is excluded.
3. Products for which hygiene is important must be thoroughly cleaned before the return process begins.
4. If the product was damaged upon receipt, this must be reported.
5. We are entitled to charge the customer for return shipping costs.
6. A return will be processed within 7 business days, and if the conditions are met, the return will be officially approved within this period.

We reserve the right to refuse returned items if we suspect that the items have been used or damaged through no fault of our own.

How can I return my order?

If your order meets the conditions above, you will need to do the following to initiate the return process. Send an email to:

Info@thesisterslauraclaire.com

Make sure the email contains the following:

• Order number
• Reason for the return request
• Photo of the product in case of damage
• Customer’s first and last name
• Customer’s address

We will then contact you and provide you with the return address. Never send the return to the sender’s address. We will provide you with the correct return address after you have contacted us.

You, the customer, are responsible for the shipping costs associated with returning the product.

The consumer has a right of withdrawal in accordance with the following provision if the consumer is a natural person who enters into a legal transaction for purposes that are not predominantly related to their commercial or professional activity:

A. CANCELLATION CONDITIONS

Right of Cancellation

The cancellation period is 14 days from the day on which you, or a third party designated by you who is not the carrier, received or accepted the last item.

As we work with a fully automated system, orders are processed as soon as they are placed. Therefore, we cannot interrupt the shipping process until delivery, so a refund is not possible before the goods have been received.

To exercise your right of withdrawal, you must inform us (The Sisters Laura & Claire) by means of a clear statement (for example, by email) of your decision to withdraw from this contract.

The withdrawal is completed once we have received the returned goods. The cost of returning the goods is the responsibility of the buyer.

Consequences of Withdrawal

If you withdraw from this contract, we must refund all payments we have received from you, with the exception of delivery costs (except for additional costs resulting from your choice of a delivery method other than the least expensive standard delivery method offered by us), without undue delay and no later than 14 days from the day on which we receive notification of your withdrawal from this contract and receive the returned goods.

For this refund, we will use the same payment method that you used for the original transaction, unless expressly agreed otherwise with you. In no event will you be charged any additional fees for this refund.