Shipping policy
At The Sisters Laura & Claire, we want your order to be handled carefully, clearly, and as quickly as possible. This Shipping Policy explains how we process and ship orders placed through thesisterslauraclaire.com.
Order Processing Time
After your order is placed, please allow 1 to 3 business days for processing.
During this time, we review your order, verify the product details and shipping information, and prepare your order for shipment.
Business days are Monday through Friday, excluding U.S. federal holidays.
Shipping Time
After your order has been processed and shipped, delivery usually takes 3 to 7 business days.
Please note that delivery times are estimates and may vary due to carrier delays, customs processing, peak shopping periods, holidays, incorrect address information, weather conditions, or other circumstances outside of our control.
Direct Supplier Shipping
In some cases, The Sisters Laura & Claire ships products directly from our trusted suppliers.
We use this fulfillment model to make the shipping process more efficient. Instead of having an item shipped to us first and then shipped again to you, your order may be sent directly from the supplier to your delivery address.
As a result, some packages may be shipped from outside the United States, including from China.
We use this model to reduce unnecessary handling and help get your order on its way as efficiently as possible.
Shipping Carriers
We offer free shipping across the United States.
Depending on the product, supplier location, and delivery address, orders may be shipped through USPS, local delivery carriers, or international shipping partners.
When tracking is available, you will receive your tracking information after your order has been shipped.
Shipping Costs
Shipping is free for orders delivered within the United States, unless otherwise stated at checkout.
Incorrect Shipping Information
Please make sure your shipping information is complete and accurate before placing your order.
If you notice an error in your shipping address, please contact us as soon as possible at:
Info@thesisterslauraclaire.com
We will do our best to assist you. However, once an order has been processed or shipped, we cannot guarantee that the delivery address can be changed.
Delayed Orders
If your order has not arrived within the expected delivery timeframe, please contact us at:
Info@thesisterslauraclaire.com
Please include your full name, order number, and the email address used to place the order. We will review your order and assist you with the next steps.
Lost or Missing Packages
If your tracking information shows that your package has been delivered but you have not received it, please first check with other members of your household, neighbors, your local post office, or the delivery carrier.
If you are still unable to locate your package, please contact us at:
Info@thesisterslauraclaire.com
We will review the situation and assist where possible.
Questions
If you have any questions regarding shipping or your order, please contact our customer service team at:
Info@thesisterslauraclaire.com
Website: thesisterslauraclaire.com
The Sisters Laura & Claire
Savannah, Georgia, USA